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Liars Go Shopping with Pants on Fire

Sorry Virginia, people sometimes lie. And, at least according to a study from the University of Sydney, retailers should consider letting shoppers who lie during a service encounter get away with it. The researchers said existing research shows us that people tell an average of one to two lies per Article source: By: admin

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Oops, My Bad! 5 Ways Your Business Can Improve by Admitting to Mistakes

  Everyone makes mistakes. No one likes admitting to them. As businesspeople we worry that customers will be intolerant of our missteps and foul-ups. The truth is, though, denying them only magnifies an already awkward situation and ends up hurting your reputation. Handling them right, on the other hand, Article source: By: Entrepreneur presented [...]

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